E-commerce & Online Store Policy Templates
Before you use one
What e-commerce & online documents have in common
These documents are used when an online store, marketplace or platform needs to publish the terms it trades on. They are typically signed by store owners, marketplace operators, dropshippers, affiliates and SaaS businesses.
Online terms bind users when they are presented before purchase and actively accepted. Terms buried in a footer link, or changed silently after signup, are routinely held unenforceable.
Consumer, distance-selling and data-protection law applies based on where your customers are, not where you are. Selling internationally means meeting several regimes at once.
Avoid these
Common mistakes
- 01
Terms nobody accepted
Require a positive action — a ticked box at checkout — and keep a record of the version accepted and when.
- 02
Refund policy below the legal minimum
Statutory cancellation and return rights override your policy. Publishing a shorter window does not shorten the right.
- 03
Cookie banner without a cookie policy
Consent tooling is only half the obligation; the disclosure of what is set and why is the other half.
- 04
No jurisdiction clause
Say which law governs and where disputes are heard, or you may find yourself litigating wherever a customer happens to live.
E-commerce & Online template FAQs
Are these e-commerce & online templates free?
Yes — 10 of the 10 templates in this category are published in full on this site. Read every clause on the page, then copy the text or download it as PDF, Word or plain text. No account and no watermark.
What makes e-commerce & online documents enforceable?
Online terms bind users when they are presented before purchase and actively accepted. Terms buried in a footer link, or changed silently after signup, are routinely held unenforceable.
Which e-commerce & online template should I use?
Match the document to the event, not to the relationship. A Terms of Service is for when you need to platform usage terms; A Return & Refund Policy is for when you need to product return terms; A Vendor Agreement is for when you need to marketplace seller contract. If none of them fit, describe your situation in the app and it will draft the right document.
Do these templates work in my country?
Consumer, distance-selling and data-protection law applies based on where your customers are, not where you are. Selling internationally means meeting several regimes at once. The templates are written to be jurisdiction-neutral, with governing law left as a field for you to complete.
Draft your e-commerce & online document in minutes
Answer a few questions and the app writes the whole thing around your answers — then checks it for the mistakes above.
- All 10 e-commerce & online documents in the app
- Included with Premium, from $1.99 a week
- Risk review before you sign, then sign on your phone
iPhone, iPad, Mac & Vision Pro · iOS 15.6+ · 76.1 MB
Premium from $1.99/week