SaaS Agreement Template
SaaS Agreement
12 sections · 28 fields to fill · free, nothing uploaded
SOFTWARE AS A SERVICE (SAAS) AGREEMENT
Date:
Between:
Service Provider:
Address: Website:
AND
Customer:
Address:
1. SERVICE DESCRIPTION
The Provider agrees to provide cloud-based software services:
Service:
Features:
Service Level:
2. SUBSCRIPTION AND FEES
- Subscription Type:
- Fee: per
- Number of Users:
- Payment Terms:
- Automatic Renewal:
3. SERVICE LEVEL AGREEMENT (SLA)
Uptime Guarantee: % availability
Support Response Time:
Scheduled Maintenance:
Credits for Downtime:
- Below X% uptime: %
- Below Y% uptime: %
4. DATA AND SECURITY
Data Ownership: Customer retains all rights to Customer Data
Security Measures:
- Data encryption in transit and at rest
- Regular security audits
- Backup frequency:
- Disaster recovery plan in place
Data Location:
5. CUSTOMER RESPONSIBILITIES
The Customer agrees to:
- Maintain account security and confidentiality
- Use the Service in compliance with applicable laws
- Not exceed usage limits or abuse the Service
- Maintain accurate billing information
6. PROHIBITED USES
Customer shall not:
- Use the Service for illegal purposes
- Attempt to gain unauthorized access
- Interfere with Service operation
- Resell or sublicense the Service
7. INTELLECTUAL PROPERTY
- Provider retains all rights to the Service
- Customer retains all rights to Customer Data
- Customer grants Provider right to host and process data
8. TERM AND TERMINATION
Initial Term:
Renewal: Automatically renews unless either party provides notice
Termination for Cause:
- Material breach not cured within
- Non-payment of fees
- Violation of terms
Effect of Termination:
- Customer data available for for export
- No refund of prepaid fees (except as required by law)
9. WARRANTIES AND DISCLAIMERS
Provider Warrants:
- Services will perform substantially as described
- Will comply with applicable laws
DISCLAIMER: EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
10. LIMITATION OF LIABILITY
Provider's total liability shall not exceed fees paid in the preceding .
NOT LIABLE FOR: Indirect, incidental, consequential damages, lost profits, or data loss.
11. DATA PROTECTION AND PRIVACY
Provider agrees to:
- Process data only as instructed by Customer
- Implement appropriate security measures
- Comply with applicable data protection laws
12. MODIFICATIONS TO SERVICE
Provider may modify the Service with notice. Material adverse changes allow Customer to terminate.
SIGNATURES:
Service Provider:
Signature: _______________________
Name:
Title:
Date: _______________________
Customer:
Signature: _______________________
Name:
Date: _______________________
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What is a SaaS Agreement?
A SaaS Agreement is a technology and ip document used when software, data or intellectual property is being licensed, transferred or made available to users. In short: cloud software subscription.
It is typically signed by developers, SaaS founders, agencies, app publishers and anyone shipping a product with users. IP documents work by being precise about scope: what is licensed, to whom, where, for how long, and whether it can be sublicensed. Anything not expressly granted is generally retained by the owner — so silence favors whoever owns the rights.
When you need one
- You are about to cloud software subscription and want the terms recorded before anyone relies on them.
- The other side has proposed a saas agreement and you want to see what a balanced version looks like first.
- A previous arrangement was verbal, and something has now happened that makes writing it down urgent.
- You need a starting point you can adapt rather than a blank page — the structure matters more than the prose.
What this SaaS Agreement template includes
The template is structured around 12 sections. Each one exists for a reason — if you delete one, delete it deliberately.
- 01Service Description
- 02Subscription And Fees
- 03Service Level Agreement (Sla)
- 04Data And Security
- 05Customer Responsibilities
- 06Prohibited Uses
- 07Intellectual Property
- 08Term And Termination
- 09Warranties And Disclaimers
- 10Limitation Of Liability
- 11Data Protection And Privacy
- 12Modifications To Service
Information you will need
Gather these before you start. Every one of them appears in the finished document, and a missing value is the most common reason a self-drafted saas agreement fails to do its job.
- Provider
- SaaS company
- Customer
- Customer name
- Service Description
- What the service provides
- Subscription Fee
- Monthly/annual fee
- Term
- Subscription period
How to write a SaaS Agreement
- 1
Read the full template
Read the complete SaaS Agreement on this page before you use it, so you know what every clause commits you to.
- 2
Gather your details
Collect the names, addresses, dates and amounts listed in the "What you will need" section — every square-bracketed placeholder needs a real value.
- 3
Fill in the blanks on this page
Type your answers into the form beside the template and they are written into every clause that uses them as you go. Nothing is uploaded — the document is assembled inside your own browser.
- 4
Download the finished document
Download your completed SaaS Agreement as a PDF or an editable Word file, or copy the text. There is no signup and no watermark.
- 5
Sign and store it
Sign it — electronically with the free Sign PDF tool, or in ink where the document type requires it — and give every party a copy.
Mistakes to avoid
Assuming you own what you paid for
Commissioning work does not automatically transfer copyright in many jurisdictions. Without an express assignment, the developer or designer keeps it.
Vague license scope
Specify exclusivity, territory, term, permitted uses and sublicensing rights. Each omission is a future argument.
Copy-pasted privacy policy
A privacy policy that does not describe what your product actually collects is worse than none — it is a documented misstatement to a regulator.
No open-source review
Copyleft licenses in your dependency tree can impose obligations on the code you ship. Audit before you license it out.
Jurisdiction note. Data-protection law (GDPR, CCPA and equivalents) imposes specific content requirements on privacy policies and processing terms. Template policies need tailoring to what your product genuinely does. This template is general-purpose information, not legal advice.
SaaS Agreement FAQs
Is this SaaS Agreement template free to download?
Yes. The complete text is published on this page — no email required. Fill in the blanks on the page, then copy it or download it as a PDF, Word (.docx) or plain-text file. There is no watermark and no usage limit.
Can I fill in this SaaS Agreement template online?
Yes. Every square-bracketed blank in the template above is an editable field. Type your answer once and it is written into every clause that uses it, and the document beside the form updates as you type. When you are done, download the completed PDF or Word file. It all runs inside your browser — the document is never uploaded, and your answers are saved only in this browser so you can come back and finish later.
What information do I need to complete a SaaS Agreement?
At minimum: provider, customer, service description, subscription fee. The form on this page lists every blank the document contains and counts how many are still empty. Every placeholder in [square brackets] needs replacing before the document is signed — an unfilled bracket is the most common defect in a self-drafted document.
What should a SaaS Agreement include?
This template is structured around 12 sections: service description, subscription and fees, service level agreement (sla), data and security, customer responsibilities and others. Those are the provisions that make the document do its job; anything you delete, delete deliberately.
Is a SaaS Agreement legally binding?
IP documents work by being precise about scope: what is licensed, to whom, where, for how long, and whether it can be sublicensed. Anything not expressly granted is generally retained by the owner — so silence favors whoever owns the rights. Data-protection law (GDPR, CCPA and equivalents) imposes specific content requirements on privacy policies and processing terms. Template policies need tailoring to what your product genuinely does.
Can I edit this SaaS Agreement template?
Yes, in three ways. Fill in the blanks on this page and download the result; or download the Word version and rewrite it in Word, Pages or Google Docs; or open it in the LegalDraft AI app, where the AI can rewrite any individual clause to be stricter, simpler or more balanced and review the finished document for risk before you sign.
Do I need a lawyer for a SaaS Agreement?
Data-protection law (GDPR, CCPA and equivalents) imposes specific content requirements on privacy policies and processing terms. Template policies need tailoring to what your product genuinely does. For routine, low-value arrangements a carefully completed template is usually proportionate. The larger the sum, the more one-sided the terms, or the more the document depends on local statute, the stronger the case for professional review.
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